Say It Gently, But Say It
We are all faced with difficult conversations in life. Here’s an extreme case you may remember from the news a few years ago. A young lady was caught hiring an undercover hit man to kill her husband. Her reason? She did not want to tell him in person that she wanted a divorce because she […]
Don’t Debate Anyone Who Is Unable to Lose
I love to debate, and I love watching debates. Yet I seldom see debates which lead to resolutions or positive outcomes. Each side just?digs in their heels and verbally assaults one another. This has become?commonplace because so many people are not?able to lose. For them?losing is?humiliating, so they just don’t allow themselves to lose. Debates […]
The Secret to Dealing with Conflict
Just like a heart attack, when conflict starts it’s too late. Irreparable damage to the relationship has usually already occurred. Pain and drama engulfs our consciousness. And?our time and energy are consumed in the process. So how should we deal with conflict? We must deal with conflict just like I deal with heart attacks with […]
Three Essential Ingredients for Leading Anyone
There are three essential ingredients for leading anyone. Anytime I have forsaken them, my leadership has fallen flat. Let me share them with you. Go to Their World My natural tendency is to lead people from my own position. I want people to come to my world, to meet me where I am. Follow me, […]
15 Expectations of Your Inner Circle of Leaders
I aim to bring people close to me, my inner circle, who are healthy leaders, consummate professionals, and compassionate human beings. Before these people join my inner circle, I try my best to make certain they have the following traits and habits, or have the potential to reach them easily. I hope these will help […]
A Word About Domestic Abuse
People in relationships face constant challenges to maintain healthy connections. And when these connections fail, it is our human nature to descend into decadent behaviors, wielding weapons to defend and control our environments. Some may pout, yell, withdraw, or leave. And while all of these mechanisms are destructive to our relationships, one line must never […]
Don’t Diminish Friendships | Establish Boundaries
?I feel like I am becoming more of a friend, and less of a boss.? Many leaders grapple to?define relationships with their people. Most of us would like?a comfortable, personal element in our?relationships with our staff, but fear losing our authority and their respect. If we are going to progress successfully in leadership, we must […]
What the Ultimate Goal of Your Leadership Should Be
What is the ultimate goal of your leadership? Is it to increase your profits? To develop a better team? Or to create a stronger family? Maybe yours is to grow your organization, or to have happy clients, customers, or patients. When we?aspire to lead, we question the goal of our leadership from time to time, […]
Don’t Invade. Invite.
Great leaders do not invade. They invite. They do not invade people?s boundaries to pull?them along on the journey. They invite them to join them instead. When we are willing to show others the respect they deserve, it completely alters our approach. Invasion tears people down. You only have to watch three and?four year-olds play […]
How to Handle Difficult Customers
In this article I want to share with you a gut-wrenching incident that happened to me and my team in the last year and the lessons it taught us about dealing with difficult customers. (For privacy, while this is an actual incident that occurred, none of the names used below are real.) What I found […]