people – Wes MD

Leadership

Healthy Relationships Should Not Be Ignored

I recently invited?my mentor, Paster Peter Rahme, to visit with me and another close person on my team to give us advice on our working relationship. This person and I have such a positive?relationship, I doubted whether there was really anything else he could add. But as always, he had something insightful to share with […]

Leadership, Purpose

Why Do We Need Healthy Leaders?

We need more leaders in our world. And better leaders. The need is palpable, urgent, and all around us. We can sense it in our hearts. And certainly, the statistics don’t lie. Our world needs us. I pray that you and I will take the call of leadership seriously and step up and fill the […]

Leadership

I Don?t Evaluate the People in My Inner Circle

I don?t evaluate the people in my inner circle; I align with them. What?s the difference? Evaluating others puts me on a pedestal where I am the high authority and the purveyor of truth. It makes me the judge and jury of another person?s character, intention, and performance. Well, I am not. I am a […]

Leadership

Leadership Is About People and Projects

Have you ever felt this tension? If you take care of your people, you feel like you must ignore some key projects or not meet certain deadlines. Many times there just is not time for both. I believe that great leaders should give exquisite care to both their people as well as important projects. But […]

Purpose

How to Ask Powerful Questions

I once thought a powerful question was one which solicits a correct answer. Today, I understand it differently. I have learned a powerful question is one which?promotes deeper thinking. Eliciting profound thinking from those we want to help and those we need help from is invaluable to us as leaders. Here’s what I have discovered?when […]

Leadership

Don’t Diminish Friendships | Establish Boundaries

?I feel like I am becoming more of a friend, and less of a boss.? Many leaders grapple to?define relationships with their people. Most of us would like?a comfortable, personal element in our?relationships with our staff, but fear losing our authority and their respect. If we are going to progress successfully in leadership, we must […]

Leadership

How to Handle Difficult Customers

In this article I want to share with you a gut-wrenching incident that happened to me and my team in the last year and the lessons it taught us about dealing with difficult customers. (For privacy, while this is an actual incident that occurred, none of the names used below are real.) What I found […]

Leadership

Three Passions of Remarkable Leaders

The driving force behind all the inner workings?of leadership is passion. ?All remarkable leaders share these three… Passion for the Mission All great leaders have it. They have a raging fire on the inside. A fire that burns brightly for one overarching goal: the mission at hand. A mission they believe in, live for, and […]

Leadership

Values of a Great Team: DAZZLE

Stand-out companies go beyond providing great customer service, even beyond exceeding customer expectations. These organizations have a jaw-dropping awe factor: They dazzle their customers!?In this article I want to share?the fourth in my series?of values of a great team: dazzling our customers. I?ve seen writers describe the?creation of the iPod and the iPhone like this: […]

Leadership

Values of a Great Company: Amazon.com

It was Thursday, February 3, 2015. I joined about 3,000 people at the Washington Hilton, where President Barack Obama was scheduled to speak at the National Prayer Breakfast. It was a memorable day for me. I was keenly aware that I was in the presence of world leaders and dignitaries, such as the Dalai Lama. […]