A few months ago, a person close to me got on my case—and for good reason. In meetings with her, I often arrive five to ten minutes late. I was so grateful for her feedback that I have now remedied my tardiness.
What does a leader communicate in one or two instances of being late? It is small. What does a leader communicate by not making eye contact, or looking occasionally at his phone while listening. I recently read a book that answered these questions, and gave me a term to refer to these behaviors: micro-messaging.
Micro-Messaging: Why Great Leadership is Beyond Words is written by Stephen Young. In his book, Young explores the concept of micro-messages, which are subtle, often unconscious signals that we send through our body language, tone of voice, facial expressions, and other non-verbal cues. Micro-messages can significantly impact communication, relationships, and leadership effectiveness.
Young shares how micro-messages can either reinforce or undermine key communications and that leaders can become more aware of the messages they are sending and receiving. By understanding and harnessing the power of micro-messages, leaders can improve their ability to inspire trust, build rapport, and motivate others.
When a leader maintains consistent eye contact during a conversation, she sends a micro-message of attentiveness, confidence, and respect. Conversely, if she avoids eye contact, the leader may convey disinterest, discomfort, or lack of confidence.
What does micro-messaging reveal about you?
