You Must Get These Two Ingredients Right As a Leader
A few weeks ago I prepared to chair an important meeting for a big board I am on. There were several hot topics I added to the agenda, and quite honestly, I was a bit anxious about how the meetings would go. After I prepared and talked to leaders of the organization and few members […]
Do You Do Market Research?
Almost every business today must contend with Google and online reviews. To that end, we—and the rest of the world at large—hear what customers have to say about us. While this provides valuable feedback, smart organizations achieve even more through market research. Let me ask you a few questions about your business. In the town […]
Why US Airlines Have Bad Customer Service—Lessons for Leaders
Last week, I shared a beautiful experience my wife and I had with an airline representative. Unfortunately, having good customer service on airline carriers is not the norm. I travel a few times a year with US carriers, and I am consistently astounded by the subpar customer service of most of them. In this article, […]
Do You Need to Walk Away From Your Position?
The most powerful act of leadership George Washington ever displayed was to surrender power. This was recently expressed by Joseph Ellis, one of our nation?s leading scholars on revolutionary history. Surrendering power. Giving up a great position. Why would anyone ever want to do that? Great leaders do when it’s time. Let me share with […]
How to Turn Any Organization Around
Recently, I was approached to help?a small, struggling organization. I’ve discovered that most teams or?organizations who find themselves in dire?circumstances such as this one tend to have a problem in?at least one of the common?areas outlined below. In this article I want to reveal five practical steps to?turn any organization around. One: Know How Your […]
Are You a Micromanager?
President Theodore Roosevelt said, ?The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint to keep from meddling with them while they do it.? Today, I’d like to share with you how to improve your leadership?by getting out of your people’s way. One […]
I Don?t Evaluate the People in My Inner Circle
I don?t evaluate the people in my inner circle; I align with them. What?s the difference? Evaluating others puts me on a pedestal where I am the high authority and the purveyor of truth. It makes me the judge and jury of another person?s character, intention, and performance. Well, I am not. I am a […]
Without Profit, You Will Be Limited
I have been writing at least two articles per week on leadership since September of 2012. And in all that time, I’ve never really written about finances. We normally don’t categorize financial health under the broad topic of leadership; rather it typically falls under business. And this is not a business blog per se. But […]
Without Training, You Will Be Mediocre
So true, isn?t it? If your organization has not reached a point where training is systematic and part of the culture, your delivery will most likely become stale and your organization in danger of becoming mediocre. Training is the third of four organizational disciplines I want to share with you. The first was creating systems; […]
Without Systems, You Will Be Small
Here is a leadership mistake that I have made often, and I think many other leaders make as well.?I get excited about an idea; I share a vision and get several great people to join me. We work hard; we build beautiful teams, and everything seems to accelerate at an impressive speed. For a while. […]